Return & Refund Policy

RETURN & REFUND POLICY

By placing an order with Maison Washington, you agree to the terms described in this return policy. We have always believed in standing behind what we do, and that doesn't change.

30-Day Return Policy

We offer a 30-day return window from the date you receive your order. To be eligible, the item must be unused and in its original packaging. Proof of purchase is required.

How to Start a Return

Email us at support@maisonwashington.com with your order number and the reason for your return. Once approved, we will send you detailed instructions for sending your return. Items returned without prior authorization will not be accepted.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item arrives damaged, defective or incorrect. Our returns facility is located outside the United States. Shipping costs generally range from $20 to $40 depending on your location and carrier. We strongly recommend using a trackable shipping method, as we cannot be held responsible for lost return shipments.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away at support@maisonwashington.com and we will make it right.

Refunds

Once we receive and inspect your return, we will notify you of its approval status. If approved, your refund will be issued to your original payment method within 14 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since your return was approved, please contact us at support@maisonwashington.com.